Terms of Service

1. Acceptance of Terms

By placing an order, subscribing to a meal plan, or using the Salad Treat website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our services.

2. Operational Hours & Delivery Cut-offs

Salad Treat operates Monday through Saturday, from 8:00 AM to 5:00 PM.

• Same-day lunch delivery orders must be placed before 10:30 AM.
• Orders placed after 10:30 AM will be scheduled for afternoon dispatch or next business day delivery.
• Delivery zones cover major Kampala areas including Kololo, Naguru, Nakasero, Bugolobi, Muyenga, Ntinda, Kamwokya, and surrounding districts.

3. Meal Subscription Plans

Salad Treat offers Weekly (6 Days) and Monthly (24 Days) subscription packages:

• Monthly Subscribers enjoy FREE delivery across designated Kampala zones.
• Subscriptions can be paused or rescheduled with at least 24 hours prior notice via phone or WhatsApp.
• Subscription balances are non-transferable unless authorized by Salad Treat management.

4. Pricing & Payment Methods

All prices are listed in Ugandan Shillings (UGX). Payments can be completed via MTN Mobile Money, Airtel Money, Direct Cash on Delivery, or Bank Transfer. Full payment or mobile money verification is required upon order confirmation.

5. Food Safety, Hygiene & Allergies

Our meals are prepared fresh daily using fresh ingredients under strict hygiene standards. Please specify any dietary restrictions or food allergies (e.g., nuts, dairy, onions) in your order notes. Salad Treat is not responsible for adverse reactions to unspecified allergens.

6. Cancellations & Refunds

Because our salad ingredients are sourced and prepared fresh daily, same-day cancellations must be requested prior to 9:00 AM. Refunds for eligible cancelled orders will be issued via mobile money within 24–48 hours.

7. Contact & Customer Support

For questions regarding your order or terms, contact our support line: